SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent.
Perfect.
It came in 20 days in Berlin. I like everything. I took to shave "not under zero" a nozzle for a haircut. But the hair flies, so it's better to shave in the shower so as not to clean it later. The handbag would be much more convenient than this stand.
All right thanks fast shipping
as expected, very good
It came in a week. Everything works. Thank you
Ordered 15.04 brought 21.04, delivery to the doors of sdek. The machine works, cuts well, nozzles a lot, very cool for such money. Let's see how long it will last, and so satisfied, thank you!
Delivery is super fast, delivered by courier. The product is excellent, here it costs 2-3r more expensive.
All is well very quickly received the goods I'm happy
The order was made on April 13, and received April 16. to Moscow. The box is intact, not ashamed to give. all the nozzles are in place. I recommend it to everyone. Then I'll add after use.
Wrote with delivery from Russia. Full set, came in 3 days, Pts quickly. Everything works like a clock, immediately tried, does not snack. Recommend.
The goods are pribuv for 19 dnev (on Ukraine new poshtoy) the goods are good and the description. The box of bull Thrones is primnuta, ale all the reception and good. Edinje, shcho not Bulo in the box of zmaski, ale that taka... Recommend!
Delivery to Vologda-4 days, courier to door! Quality at first glance is excellent, I checked only the base nozzle-it's shaving, it does not dig!) The set is satisfied, everything is available. When charging, there is an indicator! Light and comfortable! How do I check everything else-I'll Unsubscribe
Everything works, the goods came quickly. I'll try it out.
All put, today I will check, quickly delivered everything))))
Delivered by courier to the door, the goods are satisfied, thank you
The order was made on April 1 at 6:40 pm delivered on April 3 at 12:40 pm delivered in 54 hours to St. Petersburg. flash is simple. Charging was enough to check all the nozzles and did not discharge. Thank you very much, I recommend to everyone.
Nice