SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful
The bag is just gorgeous! Reached less than a month, neatly packed, the lines are even. There is a small chemical smell, but I think in a day or two it will fade.
Very nice done bag has a smell, but what to expect from not original item.
,very very beautiful bag ,i`m very satisfied.thanhs
The bag really liked. Not crumpled, packed well. Shipping fast. That's what I wanted.
The bag is good, I really liked it. But the smell was strong, ventilated for several days.
My favorite handbag, very refreshing any boring image
1335 rubles Central Russia 05-20 ordered 06-04 arrived Soft leatherette Does not smell Well done Inside in large central compartments there is no lining but it does not strain
Very good for packing I really like me recommend!! Not one scratch
It was good and I will order again Thank you
The handbag is very decent, meets all the descriptions, roomy. Packed well and delivered without bruises. Recommend.
The bag is really beautiful and value for money, the packaging is also very very good I recommend, only problem is that shipping takes too long almost 2 months
I received my order Thank you very much I am happy
To the Komi Republic 30 days. Quality is super!!! Looks expensive. Advise
Good quality, all OK, dotarła after two weeks
Dziekuje. Handbag is beautiful. Pack was well packaged was quickly delivered.
10/10 recommend warmly. Very well made, Roomy.
Handbag is good, I liked it very much. Packed was good. The order came quickly. I managed to get it!!) Thanks! :)
Really I thought the bag a little more. Sending is fast, but it took a long time.
Fast delivery, the bag is excellent, smell is but not big. I recommend.
Very good quality handbag-nice finish such as pictured. Size very good. Not too big not too small-perfect.
Bag corresponds to the photo, the smell is small, delivery for 25 days in Yaroslavl region. The order is satisfied.
Stunning bag, well packed. No damage.
Perfect completely happy with this bag
Very nice bag, same as on the photos. Came really well packed and quite fast. Happy with the order!