SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For your money, the bag is excellent!
The bag looks just as out as on the picture! Super beautiful
There is a small smell and dents, but in general, I like it very much!
It was a mega-fast delivery from the moment of shipment to Yuzhno-Sakhalin. Did not send it from January 17 until March 26!! Thank you coronavirus. On March 26, the movement began and on April 2, the bag was already at the post office. There are no complaints to the bag, I liked it very much. The only thing, I thought that there would be a little more. Inside there are two departments, and a small pocket, outside there is also a small pocket. The top of the bag did not understand, some half-suede, because it's a little dusty. Generally recommend
Excellent bag, the goods fully correspond to the description, inside there are convenient pockets, for their money a wonderful product
In general, normal. Smells terrible. And on the chain tag looks cheap
Great bag. A little stick out threads from the strap, but they can be cut and everything will be okay. The goods came quite quickly, despite the situation in the world.
The bag is good, reached the deadline, the lock is working, in the kit two straps. Advise!
Handbag came quickly, for 2-3 weeks, I waited very much, I liked the handbag very much)))
The bag is very cool, came to Russia in 20 days, quality.
It seems like a good product, my daughter (5 years old) wants to remove it from me)) is small and roomy. Рекрменлую! Thank you
The bag is cool the same as in the photo no complaints. For the visibility of the size next to the passport. There is no damage, the seams are neat in the kit 2 straps, I will take more
Bag is cool, and accessories and quality and size, well packed, inside vacuum bag, but there was a small smell, I hope to weathered))) the order is happy)
The bag came very quickly, for a couple of weeks)) Appearance also pleased, without damage, the whole, the straps are unfastened. There is a smell, but I hope with time it will not be and everything will be fine thank you very much for the fast delivery. The bag was packed in two packages and still inside was a package with air
Seller sent bag 20 days! It's a very long time, but apparently there were problems with the virus. But the bag came in 10 days. Total 30 days to Astrakhan is normal. The handbag itself is good, small, the notebook will not fit 100% even if folded and twisted. Inside there are two compartments and one small pocket. The top of the bag is made of suede.
In general, I liked it. Just thought that larger in size.
Good quality bags. I wear it with pleasure. The smell weathered 2 days.
The bag for your money is very good. All seams are neat! The only but-very unpleasant smell. I hope he disappears.
It came in a month. Exactly the same as in the photo! The quality is super, especially for these 800-900 rubles. Only the smell is not pleasant, but I hope it is weathered. I advise! P.S decoration for the bag in the form of a large ring a little oblique, but I will not use it.
Came quickly. Looks great. I 've been looking for a bag for a long time so that it doesn't look cheap, like many here. Pleasant matte material, irresistible leatherette. I'm glad, especially for such a price.