SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great shoes
Lovely sneakers. Very light, the size of the claimed corresponds, the color is very beautiful, fully corresponds to the photo. Before Novokuznetsk came in 3 weeks, the goods were tracked. I highly recommend: the quality is excellent, there is no smell.
Good product are satisfied
The goods reached Kaliningrad in a month. Track tracked all the way. The packing is excellent, not damaged. Fit perfectly. Quality worthy.
Sneakers came quite quickly. Track tracked. Inside were inserted air bags or what is it called (see photo). the form did not crumple at all. I took 8,5 size for the usual 41. My husband came up perfectly. Usually we take him eu41.
Delivery month. Packaging package in a bag, inside sneakers blown bags. Everything is whole, the goods correspond to the description. Sneakers are good, light, good insole, summer, there is a light smell of China. In my 43-44 took 10,5, approached. All norms.
Sneakers-fire! Size in size at 39
Sneakers came for 2,5 weeks! In the package did not crumple. The quality is excellent. Insoles super. Sneakers are very light. The size of the table approached, but at the top of the foot (rise) a little press. I hope it goes. But it sits tight.
Good shoes, weightless. Inside the insole pulls out, my husband likes. I'm waiting for large discounts to order in a different color. Come well packed. Inside the inflated package. Delivery was tracked, a month.
Really comfortable shoes, selected size 10 (bc. I normally wear EU44), everything is pretty much as good as expected. Order arrived late due to the whole covid19 situation. Next time the price drops (I bought them at only 9,00€!), I'll order a second pair!
I ordered size 25 but they were very fair, very good quality, so they fit you very well order a couple bigger sizes to yours, 100%
Shoes are good, but the Russian 43,5 was very large (size 1,5)
Light and comfortable. There is a smell of foam, but if you wash, then norms. Stitched and glued well. Sit comfortably, according to the size table coincided. I took it to run in the office. A good armotation of the heel, but I think they are carried out in a year. Breathing medium.
Sneakers are pretty good, light weight and comfortable. A wide sole can push some away, but for me it's ok. Also it's not that it was a big problem, but these shoes are not as easy to put on as I thought. Anyway I recommend to buy
At its 42 took 9.5 a little free but it's even better, I liked everything, very light and odorless!!!
Everything is super, and the size, the material, the smell is not any. Good "slippers" for every day.
Ordered goods 14.04, came 30.04., track tracked. At the length of the foot 27 cm ordered 44 size. My husband liked it, the size approached, even a little freely, does not press anywhere. Very light, straight air! The color is dark blue, as in the picture, the length of the insole is 28 cm. Until they were worn, then I'll add a tip.
Sneakers for quality are good, fit in size, the only thing that was thinner thought will be
Excellent crosses, the size is clear on the table, let's see how they will be worn.
Quality at altitude. If you have a wide leg and 44 (27 cm stop), then I advise you to take 10,5. I ordered 10 size, it turned out almost butt. Seller recommend. The product is excellent for such a price
All right, let's see how much will live
Casual holder favor, very cheap and nice Col ัล Lee
Very comfortable. Took on the size more and did not lose
Delivery fast, the quality is excellent, very light and soft, the size of my foot is 27 cm, ordered size: 9.5 on the tongue 43 size, came just right, I recommend...
The parcel came in 2,5 months, was not tracked. Laces of good quality, bought for a cent. Seller respect. I advise you.