SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good jacket. The quality is excellent. Just like in the photo.
The jacket was ordered 16.12.19, received 04.02.20 long waited, but it was worth it
I liked the jacket, delivery to Ukraine-2 months. At a height of 158 cm, 12 years took 15 T, there is still a stock. I recommend
Received an order in a month. Children of my 9,10 years took the size of the largest, jackets came up perfectly, quality, very stylish look, I recommend 100% take it will not regret
A good jacket, but the lock is too low, already changed to another, as the one when lifting his leg broke, and the edge of the pocket broke quickly. Fabric like. Delivery about a month. On the growth of 157, ordered 15 T, on the tag it is written 170, sat down well.
Balamnyagasy 10 yes 140 aldym өte Keremet Eken
Jacket just super all seams even thread do not stick out the quality is excellent for Growth 155 took 170 a bit too big but looks great
The jacket is excellent, for height 142 12 T excellent, with a margin
The jacket is cool. Material and sewing all very high quality. Size 140 for 8 years will be excellent.
We are delighted with the jacket! the quality is super! everyone is satisfied! for 6.5 years took the size 8 T. came
Coat is super, for height 130 cm size 10 t with stock, shipping is true very long 2 months but it is wine mail, thanks
Excellent jacket
I ordered 24.11, I received 26.12 at the post office. Down jacket fully corresponds: light, good water repellent fabric. It is interesting what temperature will withstand, but because. Winter as such now is not, so the very thing.
The size was sent not the same, ordered a height of 146, sent to 160
It came for a month, filler-Synthon, water absorbs instantly, sits beautifully, a bracelet came as a gift.
Ordered 05.11.19 came 16. 12.19. The size is 8 t height 130 cm. We have a growth of 117, then of course very free. Special thanks for the gift notebook. The store definitely recommend.
Thank you for the order, quickly received, literally for 3 weeks, the product is happy, there are no pritenzy
The jacket is just fantastic seams are perfect, super light, perfectly sat on the height of 135. Seller recommend
This is a bomb!!!! thank you very much! for the growth of 140 ordered 160 growth (13) for the next year we will definitely roll up more
The size approached. The pockets are low. the son liked it. the delivery of 33 days to Kirov. the track was untracked while unwrote to the store. the seller sent the order immediately.
Lightning to hell. 1 Day wore a child jacket-the result in the photo. The rest of the jacket is excellent. Shipping is long. More than a month before Peter.
Super
Nice jacket, thanks
Jacket come in Tambov region for 17 days, very fast delivery, to track all the way home. Quality is excellent, the height 143 cm son took the T, sleeve long enough for another year. The season it is probably evrozima. Light jacket, child-friendly and since it is active, not cold. Thanks to the store is excellent quality. But if only decorative pocket was pocket (mobile) at all it would be super.
A bomb is great! Took T for height 154-156 child-bodied, village perfectly! Super fast delivery, quality pritenzy no! Down coat thick feathers do not climb. The last photo shows how the fabric. Seller recommend, I personally did not zheleyu bought.