SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ointment is excellent, but with a connection with the pandemic drove for a very long time, I did not expect to get
The only problem was sending, took 4 months to arrive, more all right!
Cream good
The order came whole, I hope that it will help, packed well for ointment, it is visible from the photo, I recommend the producer, later I will write as he is in action.
The cream came quickly, thank you very much, after use I will write a review
Arrived Today I like this ointment worth buying recommend selling
Pretty fast delivery to Almaty, nothing miato well packed, while satisfied in a couple of days I will write the effect of the cream
Long delivery. I did not try it. Later I will add
The box crumpled during transportation, but it's okay, the main thing is that the ointment helps. I went more than two months, I did not track at all, I thought I would not come.
The package arrived intact. Now let's see if it works and leave additional comments
After following the reviews I have 4 tubes ordered for my husband are psoriasis and which involves trying so word verolgd. Fast shipping
The order was 47 days. I will test, I will post the result later.
All OK
It came quickly. I take not the first time. This is a photo when the cream only came. I will add a review in a month
Ointment came, ordered January 25, came on March 11, has not yet tried. All the packages are holographic, with a barcode, there at the bottom if you rub a coin some code. I have all sad, the whole body in the plaques. I don't care what to try and how, to pass... Sign off if it helps. It is small, only 15g, so immediately take more.
Brilliant, used once and the difference is unbelievable, ordering loads more now, I got this for psoriasis. Before and after photos
Ordered 12, received 2 more as a gift .. delivery is fast, despite the coronovirus
Perfect. Arrived fast and the products are exactly as pictured. Had used before the ointment and is amazing as is the only thing that can help me with the psoriasis. I asked 22 ointments and 9 soaps and not taxed.
I have used many creams for seborrheic dermatitis on my legs, head, hair and back of my ears. Nothing worked like Zudaifu cream. People with the same problem understand my situation. If you have seborrheic dermatitis, psorıasis or something like that, give it a try. I tried and the results are in the pictures. I have used only 2 tubes of cream in 3 weeks (because I was exprerimenting) and it worked miraculously. I just received my 2nd order of 20 cream today. It does'nt completely cure the problem but it relaxes the itchiness and the need of scratching the wound. Once you get rid of scratching problem, it may even cure the illnes, I believe. The pictures of my legs are originally taken by me in the described dates (sorry for the view). I hope it will be hepful for the people with the same problem. Greetings from Turkey.
Everything is fine not the first time I order
From the moment of payment to receipt in Novosibirsk 30 days. I order a second time, the ointment really helps. Skin redness has gone. Although doctors prescribed expensive treatment courses, up to climate change! I recommend.
Anti-radiation product netidomo♂️
From 17.01.20 to 8.02.20 drove to Nizhny Novgorod was not tracked. The palm of normal sizes, but the tube .... Let's see how much is enough, And will the effect
The goods received very quickly. All whole, a little crumpled box, but it does not matter. Tuba with ointment sealed, there is an instruction, scanning QR code did not give anything. I will test)))
Everything is fine. The goods came. Whole. I thought the post of Russia will squeeze all the juices out of it. on the one hand there is aktsyza as a vodka, on the other there is no.