SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I knew what it was because I have ordered it before. Unfortunately, one of the four boxes inside the cardboard shipping box sealed with black plastic was crushed on one side and the tip of the dropper broken off.
The product arrived packaged in chitin and vinyl. There is also an ingredient label on the box. The oil is a very beautiful pale yellow-green color, viscous like vegetable oils. The taste is very natural and very pleasant.
Item was packed very well and it’s just as described
See Toher tidily… Little taste… Am looking forward
Thank you very much for fast shipping, drops I will test the later napiszę feedback, recommend salesman and shopping U it
Goods delivered faster for what Thank you and by description ,,, Super
I will see it was recommended for my disease
Arrived in great condition, very happy!
arrival very fast, really works
Pristigna at the time, I will not eat the lechbnya efect. Thanks.
Oil Not Yet probowalem. But as is as good as other ktore zamawialem. It should BYC extra.
Product received very well packed and protected. Sealed packaging. After start use account if really works as promises!
Shipping took a while as it said, it is very good quality the product
I get my order right, now to wait if it works as I think
Good packaging Arrived in the stipulated time We have not tested the effectiveness of the product
I arrive in good condition and well sealed
It was delayed but it came, now to prove it.
thank you very much
Please note that the cannabis oil itself is enriched with oils: Mint and grape seed and hemp extract. I do not know whether it is good or not very, and whether there is 100% hemp oil. I take the first time. But at least it doesn't smell anything.
When you are elderly and a little shaky in the mornings this Hemp Oil really helps!
I'm loving it . My product arrived before schedule and its awesome .
Awesome
The goods arrived in a month. In the evening I'll try then I'll add
Have not used product yet.