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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Ordered 13.05 in SPB, took 06.06
Reached 25 days, the quality is good, the chain is of sufficient length, the bag is compact and comfortable. As a gift they put an elastic band for hair.
Quality is normal. Delivery to Ryazan 3 weeks
All as in the photo, a small handbag)
A good bag for this money. Of course, it gives out inexpensive accessories, but if you do not pay close attention to this, then the thing is not bad.
Handbag good for your money, looks normal, does not smell, I will wear it!
Thank you! Good handbags, I thought that the size will be slightly larger, the phone, the keys come in, and there's no wallet. With a black top is ideal in quality, and with a white top is deformed and with a torn lining. So who gets lucky? Delivery of a month to the Sverdlovsk region.
Nice handbag. In Moscow came for 16 days
Came strongly crumpled, in the photo you can see.
I liked it very much!! The bag went a month, everything is neatly sewn, thank you!
Everything is cool, despite the quarantine, the parcel came during
Came a little crumpled, with a small smell, but in general wonderful for the summer! It looks noble! The color is pleasant creamy. Pretty roomy
Cool bag for the summer. Everything, as in the photo, came with a package of air inside and an elastic band for hair as a gift.
Here is such a cute handbag came, despite the fact that there was a filler, but I think it's quite acceptable. Very light, I liked the shape of the handbag. Beautiful.
Slightly slightly curved not correctly but not what is terrible, the truth in the photo seems lighter and came with everything dark, delivery month
Super Bag! My wife is delighted! Thank you.
Packed well, not crumpled. To the Krasnodar Territory, novokubansk went 2 weeks and 5 days
Handbag came just 2 weeks before the Nizhny Novgorod region, the quality is good, neat small. Thank you very much!
Handbag is small, well stitched, nothing NK sticks out, there is no smell! as a gift there were 2 rubber bands There was a month)
Excellent summer bag, light, beautiful. Get the keys, phone, lipstick. Fully corresponds to the description. Fast delivery-to Irkutsk for 2 weeks. Eraser for hair as a gift. Thank you!
Nice handbag. For the summer is definitely useful. The smell is small, but I think it will fade at the first sock. But, in my opinion, a little curve. I hope at the first sock is aligned under the weight of things inside.
Handbag Super! Delivery is fast, about 3 weeks.
The handbag is very light, perfect for the summer image, it reached the week for 2 no more
The bag is small, for the summer itself. There is a small smell, I hope that it will fade.
Handbag is good, I liked it. Came for less than a month in Krasnoyarsk, looks like in the picture. Phone, keys, passport and money will enter.