SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pandemic was a little debt, but I understood and was pleased with my son.
Headphones are norms, but I do not like to go in them in the shuttle, ambroshi quickly become dirty and small in itself for ears, but despite this they are norms! And he also delivered the CDEC
super je recommande
Fastest delivery. In 4 days brought. Timol's resting! A good product for your money.
Super look. See how will work. Fast Delivery
Everything came quite quickly, the box is whole, packed perfectly! The smell is weak almost does not feel (smells like a new thing)), the sound is even heard but, the sound is excellent, quickly connected to the phone
The helmets haven't come.
From Moscow to NSO reached 8 days, the sound is good, with Xiaomi connects to hurray, for such money, good headphones!
On the first took excellent. Delivery to the Moscow region 2 days!!! No problem connected to Samsung TV
Box came amacada more the product is intact, like quite works properly. Loved. 1 month to arrive.
Works well only not yet wkładałam memory card and no prowadziłem talk so carefully napiszę once there.
I love it. You listen very well and I get well. Thank you
Come quickly, in 5 days. Gives away plastic, but not so much, you can accept. After a long wearing of headphones, ears hurt. When you turn them on immediately a loud voice says about connecting, it prevents. If you connected headphones and listened to music or something, and then they stopped listening and the headphones are just connected, they immediately turn off, it's not clear why so ??? This is the biggest minus. Sound good.
All ok I
Minus-small pads and try to connect them, translated the text
Dodáno Skoro až for DVA měsíce ( způsobené nejspíš koronavirem), but Super komunikace s prodejcem and sluchátka perfektní. For you peníze them it dobrý buy, doporučuji
volume up button dont work. it disconect the ear phone instead.and box was all broken
package box arrived damaged, but earphones in good condition :) nice quality
Shipping fast and things are OK.
i was looking where to find online, so now i'm really grateful to the seller
I'm absolutely in love! Thank you!
Very good!
gave as a present to my colleague. instant happines!
All the reviews made me realize it's great value for money
it looks exactly like the picture and i know for sure my best friend will love it!