SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product for the price. recommend
Everything is super!!! Thank you for the gift
Great system. I take it for the first time. Stably works fine. It is convenient that there is WiFi because it is not possible to manage at the distance by SMS or calls, but if you want, you can and so. Sensors work at huge distances and do not behave on delusions, which are like balvanchiki building specials, repeat after another moron that it can all be easily muffled. It's the complete nonsense of distant people. The system has been checked for years and has prevented many hacking attempts. See the overview on the Alie GID channel there everything is detailed. I recommend to buy.
Description exactly. In the work has not yet checked. Delivery in time from Russia. In my opinion, one minus, there is no led from the garage...
the store is just the best. savings for are totally worth it
All right, I see there's criticism with the device, I think it's because of the wifi setup, it's very easy, electro-domestic appliances only work with 2,4G such as vacuum robots, with those 2,4G there are no installation problems, and setup with the app.
very beautiful. great quality for such price.
Very good!!! Parabens, well packed Will Test
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Really pretty! The material is good enough for the price. Really well made, I loved it!
Like it a lot. Quality is excellent. Packed well. Recommend.
The order came to yanao for 18 days, the packaging is good, not yet connected, unsubscribe
thank you is awesome
Great purchase
Good alarm. The sound signal is very loud.
as described! Super Quality! Recommend!
Suede 27.12.19. When you return through the city and then 2 pages of nagaduvan. Everything is fine, ale to come without batteries in the sensors. After completing the sensors from the old signal.
The was offered with a fair dcisount, so how could i resist the temptation :-)
This is great! Beyond expectations! Quality is excellent! THANK YOU VERY MUCH!
The goods to Ukraine was about 1 month satisfied with the quality, everything came neatly packed.
Everything is OK, it came in 3 weeks.
Labai outlet IR saugiai supakuotas, veikia outlet, Kaip IR tikejausi
The alarm is normal, dismantled)) only the carbon monoxide sensor has long connected. The application is not clear and without additional sensor settings, in English.
Everything ok
Just as I expected.