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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Glasses are steep, the quality is good. Come complete with a bag and a napkin.
Small, but I will wear
The parcel was going for a month, the track is sent out. Glasses came with a napkin and a cover. Glasses are narrow, not for everyone. Purchase satisfied.
All Super
The glasses are fine but they're a little small for my face and when I put them on they twist. But good for the price is not bad
The glasses are normal, they came whole. Although I thought our mail will destroy them There is a case for glasses and a napkin Went for a long time, more than a month To order recommend
Cool glasses, packed well, I recommend, I thought it would be plastic thin, but dense enough
It came on time thank you. I love it.❤❤❤❤❤❤❤
Super! Delivery is true, ale yakust is good.
I have a small face-approached .. cool .. It is this color-Gray
The glasses are very good! Come on time! The quality is excellent. On a child of 10 years, sat well. look as well as in the photo
Everything is fine
Glasses are cool for this price. For a small face. Recommend. Delivery month to Poland.
Glasses fire, especially for such a price. They're small. But they are mirrored, I expected a slightly different glass. Five weeks before Khabarovsk.
I was hoping for a little bit more pink shade and not so dark inside, more translucent, but it acctualy is very dark sight when you put them on and a bit green. Also the front is mirror effect. It came with a small bag and a cleaning wipe. So it is not exactly what i expected, but quality looks good.
Even on my small face were a little small, so everything is good, quality goods. I just did not fit a little.
Once they sit on them and they will not be more, but for 150₽ norms, came with a cover and a napkin)
Packed in normal package. The nose of the nose is cracked, otherwise good glasses
Points came for a month of Ukr Mail, the package is a simple package, but surprisingly they are intact. Glass, of course, plastic, but I liked the glasses myself, I recommend.
Cute, neat
We came very quickly. In the case. Thank you
Duge twist eyepiece, Meni Duge like, everything is super, Uncle)
Very high quality, + Cover + cloth. Look nice and neat
Very fast delivery to Astana, three weeks! Everything corresponds to the description. The quality is excellent, in safety, although the glasses are only in rag and cellophane bags and in a simple paper envelope. Seller and recommend! I'll order more.
As it seemed to me the goods went more through Ukraine than from China was packed as if there was nothing there, but when I opened it was pleasantly surprised! Glasses are packed in a case + a cloth special! As for me Price = quality, but very good glasses on a small and medium face