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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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47 reviews
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A good thing for your money. It came quickly to St. Petersburg.
Thank you, recommend. On size 50/52 ordered 3XL, came up perfectly.
very nice very happy
Very fast delivery, much sooner than I expected. I ignored the weight and size recommendations and went from the sleeve, chest and length measurements which turned out to be exactly as stated. Very slightly small for me, the next size would have been too big, so I am please with the one I got. Quality is high for the price. Great value.
In connection with the events drove for a long time, no foreign smells, Sala well, though I did not like two points, the first is zipper lock, very fine and hard fastened, More precisely inserted, although it can at first, the second is why the label with the size on the shoulder, and on the outside :-) and so for their money a good purchase
Good qulity
Super It's my second, because seeing that I'm happy with the first I preferred by recommending a desuite while there was some. That way if the first one gets damaged I'll have one spare.
Nice product, with fleece thick sweatshirt inside is beautiful and also very warm!
In RB 50 days, interesting sewing, where the zipper is very beautifully stitched with a different color and lightning is almost invisible, the height is 180 and the weight is 62-free, it is not like in the picture, he will sit well on puzatenkih uncle, he goes shorter and wider, the pockets are medium not with a zipper, from the soft fleece, And outside is rough knitting, it looks very simpotno, my husband liked it, it will be possible to wear at + 7-10... I recommend 5 stars unequivocally, and still tracked even to the local post office, which is very convenient...
I liked the jacket and my son for 14 years. On the dew 164 just, and in volume freely, but it is not critical.
Class. Soft, comfortable, comfortable. The size is excellent.
Delivery month.xl for 175; 78kg. thank you.
I liked it! Unexpectedly well and neatly sewn, the fabric is pleasant to the touch. Inside in flannel style. The jacket is packed in the original bag and nylon bag.
Height 172 cm, weight 72 kg. Size XL lay back to back, if at the same size you want a little freer in the stomach-take XXL. Unpleasant moments-a tag with the size of the outer side of the seam on the shoulder (immediately neatly trimmed), on the left side of the strip with a zipper is not sewn 2 cm (sewn on the inside for 4 minutes, but the sediment remained)
It’s worth it .. jacket is good..
Nice jacket. Inside is cozy, outside is soft. My wife said that I came in it as from the past. :) Size 3xxl at 52-53 my Russian size is just right. And not in a guise and not a bag hanging. Seller thanks sincere and good health!
nice but not tick as in the photo
Perfect fit. It is nice!
Quality is excellent. delivery is fast. Size xxxlon my 52nd just right.
Very good product for winter. Warm and reliable) color as in the picture.
Size 173 KG 80 Size XXXL fits perfectly. Great Material, good Workmanship. Warms perfectly.
The parcel went more than 2 months. The size chose according to the table, came just right. Made well odorless and protruding threads. Not as thick as expected, but for the spring-autumn just right.
Knitted Jacket, lined with check cotton fabric that protects from the cold and improves the distillate of the jacket. My mother puts it on and she's thrilled, also by the side pockets. Same as in the photo. He arrived soon, in time. Thank you, Mr. salesman. I recommend it, good quality and clothing.
Good product.
All the best, Jacket fits perfectly and is as described.