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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Pants are good, the size table is correct. One minus-to this material is terribly sticky all hair, wool and dust ..
Cool can order
Delivery to Moscow 2 weeks, brought home, thank you! The quality is good, the threads do not stick out, at 170 on the length to the ankle, the material is dense synthetics (why I thought it would be cotton) but the pants are super, for the spring-autumn
Pants are good, the fabric is summer, light, but they are 181 short, so keep in mind, if you want the trousers above the ankle, then this style for you.
The quality is super. The guy hasn't tried yet. I'll add it later.
11.05 ordered, 01.06 delivered. Delight is not attached. Cool pants! Perfectly fit. Height 178 cm, weight 73 kg. Also a small prize. For this special thanks!
105 key 182 Summer and Winter. Very pleased if you want the
Good ones
don't buy it. it looks not cool.
Bolshevat in the groin area. So it was intended, of course, but it cost me to take a smaller size. Took XL. Height 170. Weight 60
Fabric very good, quality excellent, served perfectly. Not only came with the keychain realized the comments was
Pants made of material, to which everything sticks. And they stick to their feet too. Dense fabric, I thought in the summer to carry, but, probably, in such summer you can mate. I took L, they are short for height 165. Overall satisfied
Good, about like this and expected, about like that and wanted. Felt like Alladin. In general, the niche, pockets are durable, the details are worked out decently. :)
Thank you. Everything is super. Dimensions correspond to reality
The product is excellent, took on a height of 176 Weight 62, advised L Took XL, which is short, but this is such a style, if you want to wear on the entire ankle then you need to take the size 2 more. Quality is good, delivery 9 days to Vladivostok.
Nice fit
Thank you for the fast delivery receive last 3 days back. Nicely wrapped and able to fit. Quality is good too for cold weather. Love the designs with the pockets at the side. Cheap
everything well processed, good material quality, fits and works great, I recommend
It is best It is getting more expensive ones have much more quality, cheap ones are very fine more like tracksuit by if you have doubts
The child is 14 years old. Height 165. Lean build. Liked. There are no complaints about the quality. Insulated.