SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dazzling loved very
The bag is very cool, it looks like a style of Stradivarius, and there they are for a minute on the 2500,3000к I advise. In the photo, the jacket and shirt too, more Inst-angelina_vasilenko
Very fast delivery, 13 days after payment!! Quality is super! I advise everyone!
The quality is very good, I liked everything. She came to Sochi a month later. But the promised delivery home was not
The handbag is just lovely At first there was a sharp smell, stood 2 days by the window and everything was weathered She is very beautiful, pleasant to the touch. Behind, so that suede does not wipe the skin. This is a big plus! A handbag came in 2 weeks In general, the handbag is just a fairy tale
Very good product except slow delivery. Probably because of the pandemic
Great bag! Slightly smaller than expected, but very neat and stylish. Packing is decent, in three bags, and air cushion inside. I really liked it.
The bag is really cool, I liked it, stylish, comfortable, cool, satisfied and recommend
Red, the quality is good. Nothing sticks out. Advise! I took for 1100₽ my money is worth it! For 10 days came the parcel in the Moscow region.
The bag is beautiful and made very high quality, the smell is minimal, but I would like a larger size, she's more like a clutch, my usual purse in her does not moisture
Handbag I really liked, for the summer in general))) the front side of suede, back leatherette. The seams are even, there were a couple of threads, but it's not scary. The rivets are well made and I like the strap (chain), it looks cool in general. The only negative is a terrible smell, the week lay open on the balcony, the smell did not leave. I put perfume in it, see if it leaves or not. Later I will add a review.
A pretty little handbag. Chain Quality. The color by the way is very beautiful, such a noble shade of red. Quality corresponds to the price. Perhaps I'll order more, but in a different color.
Delivery 3 weeks to Primorsky Krai. Very beautiful bag, looks expensive. As in the photo.
Bought by coupon for 500 rubles Handbag good Small, many things will not fit For the summer is the most Went about 3 weeks before szfo
Bag of excellent quality. The color is just a bomb! Recommend! Delivery is fast enough. Peter was about 2,5 weeks away. Girlfriend also ordered a red color!
Handbag is excellent, very high quality, does not look like a product with Ali There is a small smell, but unobtrusive and it is uncritical Came in 9 days, the goods were tracked Pay attention to the size, it is small Seller recommend, very polite, sent the bag quickly I'm delighted, I recommend! If you need a small handbag, then do not doubt!
Handbag really liked, looks at all 100%, although there is not a big smell, but I think it will fade E
Good, sorry, the wallet did not come in. Compared to the last handbag, this one is even smaller. On the growth of 160 cm long chain, but you can wear it twice, especially it takaaya shiny and beautiful)) definitely take. Just on the table is-ito I admire. Quality Hood, seams are smooth, symmetrical, there is no smell, rivets in place.
Nice bag for that price. I like bag strap. There is some smell of plastic. Good package, no any damage in shipping. Really fast received my order.
The bag is just fire! Packed was perfect, all sealed and without nagging! Despite the size is very roomy, the chains are heavy, all quality, I would even leave not 5, but 10 stars)
The bag is excellent, I like it very much. All as in the picture. The smell is a little, but normal. As from artificial leather. Everyone is happy. Came for a month
Love this bag so much and Very good customer service I will buy more thanks again for the bag
Like very, comes beautifully packaged, has a strange smell
The bag came to Moscow for 2 weeks. Packed as other buyers in reviews. Nothing was damaged during transportation. Due to the abundance of metal elements looks more evening, on the way out. The color is quite dark and muted red (in the photo it turned out brighter) the handle from the handbag is quite heavy (unusual) the handbag liked. The parcel came to the post office within 2 weeks to Moscow, nice.
Handbag is excellent. For its price is simply gorgeous. There is no smell. The chain is so serious, heavy. You can pull out in one layer and wear asynchronous, you can make short handles in two layers and carry in your hand or on one shoulder. I advise you to buy.