SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress came very quickly, in 15 days. The fabric of the dress is cool, such in the hem as it would, stretches well, dense! At 46 the size perfectly approached L.
I did not even expect that the dress was so interesting. The fabric is quite dense, stretch. No locks, just put on over your head. I took the size L, I realized that you can still lay a couple of darts on the back. So that in general it was perfect for the figure. It is quite possible in the office, because with my growth skirt below the knee
Shane is Shane! As always, quickly, qualitatively, beautifully
Great! Dress is very elastic and well made. Shipping to Italy faaaast. Only 6 days!!
Corresponds to the description.
Beautiful dress. 17 days delivery. Recommend.
Fast delivery, very good quality, I recommend to buy. Corresponds to the description completely
Very happy, for everything. Thank you
Description is accurate enough, only here the goods came with a hole on the fifth point, although the packaging was whole, declared a dispute, the money did not return a penny. I was given three days to return the dress, where they never answered. It is not clear why I expect the goods for a month, and return it should be a second. This attitude, as if we don't have shops, where you can see the quality, measure, before you buy. Disappointed with AliExpress in general, I decided for myself that I will not order more there at all!
Nice dress. Very fast delivery. The dimensional grid is correct. Recommend
Very beautiful but too small for me
It took a while to come but I love it cause it is beautiful and true to size
Very happy! surprised by how quickly it arrived. Thank you :)
very beautiful
beautiful dress very satisfied came fast
17 days delivery. The dress is sewn qualitatively. Material-thin synthetic knitwear, but very pleasant to the body-soft and light. You can wear it in the heat. Sits well. On my parameters 92-72-95 height 164 cm just right, does not tighten, and with a small margin. In this dress is comfortable and comfortable. I'm glad I bought it.
lovely
The dress is just super! The fabric is very pleasant, Tipo waffle. size m at 44R
The dress for such money is just super. Everything is neatly sewn, beautiful and bright. The village is very good, the size matches. Ordered M
Beautiful dress. In Estonia, the dress came incredibly quickly, ordered 13.05, received 21.05. Thank you!)
I use 42 the XL a loose (I prefer it) but if you want it adjusted L
Very nice dress, material is not cotton but very pleasant to the body, I ordered S - 172 cm and 60 kg and still can stretch more. Very fast shipping. Thank you
Very nice as in the beautiful colorful photo and fabric in general.
Beautiful, really comfortable, sexy dress. I love the pleasant material and the good cut. Thanks very much.
Nice dress. At 48-50 size XL sat perfectly. Material though synthetic, but very pleasant to the body. The color is bright. Advise.