SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order is satisfied. I had to buy 2 batteries, they were not included in the kit. Everything was quickly synchronized. The call is loud enough. Neat and unusual.
To Polish walked 3 weeks. All works like please. Solid workmanship. Nicely the presents.
Came as described. But manual was just a small piece of paper. Doesn’t really give the detailed instructions and I can’t seem to connect the doorbell and receiver.
Everything works. But they could not immediately connect. Until the battery button was put
Everything corresponds to the description
Ordered 21.05 brought SDEC home 26.05 Everything works "out of the box"
Packed well. The call button is hard to open. Batteries are not included. When you turn the melody off from the outlet, the melody is dropped to the initial. No classic Soviet school call...
Everything works. Only the batteries were not included. It was problematic to buy and cost 4 white rubles.
The call is beautiful, executed qualitatively. Good plastic. Looks great. I do not regret the money for which I bought. Delivery was almost two months in the Kharkov region by the meestua service. Everything works. The button does not work from pressing it, but just putting a finger. Sensory. In general, the familySatisfied, I recommend the goods.
Chic calls, touch button!
All right, the product arrived before planned and works properly. Does not include battery by air transport regulations, but the only hit I find is that the manual is not in Spanish and nowhere indicates what battery type or battery carries. It's a 12V A23.
Delivery was more than a month. There are no batteries in the button. The call is working, nothing beyond the special in it. Who needs to take this.
Looks good. Received Black, ordered White.
Excellent. Sound good.
Delivery to the door by courier in 4 days!!!!!!! Very satisfied
Received with delivery from Russia in 4 days, brought the courier sdek, in the kit was. The battery, it seems to work, so far in a private house has not installed)
Everything went a little over 1,5 months
Tho.
Well packed. Looks decent. While there is no battery can not give a full estimate. After the connection, I will cancel.
Come quickly. Worker. Selection of tunes. The range of work has not yet checked. Touch button. Courier delivery
Inserted a small battery everything works fine.
Ukrpost, almost two months. So everything matches
Conform to the order
Everything works, delivery is very fast
Great piece