SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is a small smell, the seams are even, the threads do not stick out. The color is amazing, the outside is small and neat, but inside is quite roomy. The strap over the shoulder is quite long
Super! I'm happy!
Cool Bag! Quite roomy, the quality is good. Of the minuses, there is no zip lock.
The bag is cool. To work, that's it.
perfect
Very beautiful and roomy bag! Quality is super! Very stylish. And under shoes and under sneakers. At delivery, the package was blown out inside the bag and it was a little crumpled, but not critical. Inside there is one large compartment and a compartment with a lock. In general, I recommend! It's been a long time, but it's because of the virus. I'm glad that I came.
It came for a month the bag is soft there is a small smell, the belt is not red as in the photo of the producer, which was very happy
Excellent bag, I'm very happy! Packed perfectly, even what no dust. Inside the package with air, so as not to crumble. The truth behind a little still crumpled, but I think that during socks everything will stretch out. Almost odorless. Pleased and the strap on the shoulders, everything is sewn perfectly. The accessories are all in place, everything is whole. Of course it's not leather, but for such money the quality is excellent!
In general, the bag is not bad, the quality for such a price is more than good, but the hole for handles is very embarrassing
Went a little more than a month, a small smell is present, in general, the bag is satisfied, it was packed very well, in the navel, the film, and the cloth pouch, inside was an inflated bag that maintained shape. I was waiting for this bag! Purchase is happy!!!! Recommend!!!!
Super nice bag! In reality, the color is darker and greener, probably dark turquoise, depending on the lighting in the photo it looks blue or green. There was an air cushion inside, so wrinkles like others in the reviews were not! Super! I want to buy other colors too!
The parcel went one and a half months, the track was tracked with interruptions. To the bag itself there are no complaints, everything is done neatly, but the smell is creepy, it will still ventilate... In general, a very long purchase turned out
Came in about 1,5 months, quality satisfied, well packed, inside package with air, there is no unpleasant smell, already advised friends!
Delivery to perm 1,5 months, the quality is excellent, all lines are even. Packed very well. In the rain of course water will flow. Great summer option. Thank you
Very satisfied with the bag, soft comfortable roomy
Cool, quality bag! Matches the photo! Recommend
Everything is super. There is a small smell. Comfortable and easy. Hope will serve for a long time
The bag really liked. Looks more expensive than its price, made neatly and the color is very beautiful. Leatherette is pleasant, does not shine
Delivery on time and very pleasantly surprised by the quality of the bag and the conformity of it. To do with time but very satisfied!
The bag Super came in a regular package and a navel. On the back wall of the hall, as it was folded. Delivered quickly together with other orders.
Bag with good quality performance. But does not keep the shape.
Cool bag and beautiful color! Sewn very well, the strap is comfortable. Inside there is a pocket with a zipper, the bottom keeps the shape.
Looks cute and stylish in the image, does not overload, does not drag attention to itself, in comparison with the already available bag of the same size but of a different style, this well is not very roomy, it will not be possible to put everything in the world, there is no lining, the inner pocket separating the bag is removable, to the quality of parable no
Excellent bag, cool, comfortable, straight As in the picture
Excellent bag, the order in Kemerovo went 12 days, and then, at customs, stuck on the weekend. Packed in pollen, then in factory packing and in parcel packing, inside bag with air, the strap is long quality inside lay. All seams are even, without threads, the bag is light, the fabric is thin, not rigid. I like it very much!