SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute humidifier
Came faster than expected. Very cute, hopefully also useful. Wouod recommend.
Delivery within a month, packed in a whole box. Included humidifier, 1 m cord, 2 filters (one was already inside the humidifier) instruction (English, Chinese). Poured water, connected to the USB connector, pressed the power button, everything worked immediately. Colors change smoothly
Very satisfied with the purchase, fast shipping and in good condition, it works very well, it lasts for a long time and is totally silent, I will buy more
so tiny i like it
The order came very quickly, externally corresponds to the description, it works, looks beautiful)
Very nice, at the moment it works, I'll try some scent and leave additional comments.
perfect!!
Perfect. It works fine.
How nice it is! I like it very much! Jajajaja
Humidifiers have reached very quickly to Poland. Are wonderful, all works. Recommend!
Lovely cute humidifier. Everything works, there is a replaceable filter. The colors are bright, beautiful. In the room immediately freshly from him. Works only from the network, does not recharge.
Exactly as in the picture. Good quality. It works very well. Fast delivery time.
Miniature, well fit into the interior! (Went about a month). I will use it to have a more complete idea, while everything works properly.
Fast shipping, great product!
Packed well. Everything works
I just got it. Good condition. It works properly. Happy with the device. I recommend it.
Works well. Very beautiful glow in the dark. The child is delighted. Steam selection is good. Recommend!!!
im happy with the product its cute and small. i think i ordered a rose gold one but the rose gold is so pale that it looks silver. other than that im really happy. arrived really quick
Excellent!
Working Beautiful just cannot stop it now , how to set timer? :))
Come to London in 10 days! Good qulity. Smoothly changes color. I added my oil. Great steam pressure! Thank you!!!
Cool fast delivery
Came very quickly in 13 days. In CBD Nalchik. Works well, looks very cute
Very cool humidifier) came safe and sound. I earned it right away. Madly beautiful. But there is one problem: I have been pouring an hour on it!