SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly, literally the next day after payment (while ordering delivery by mail, and brought by courier, which is very nice) packed normally no damage, the image quality is average but for such a price is quite acceptable.
Great
Delivery 3 days to Moscow by courier IML. With the task copes. The quality of the camera corresponds to the price of the endoscope.
Excellent Cable, the visibility is good, quickly connected.
That's... The phone was connected only after reloading the device. The application is some root, as brightness in it add or go to the menu-it's not clear .. I was only playing with turns... Quality is so-so. Violins with a distance of 2,3,4,5,6 cm to the keyboard.
Am delighted with it
To Murmansk, the delivery took 7 days, sent by mail estimated at 5 rubles. Before use, you need to charge, or then the phone sees the device, but the camera does not show. The first two photos from it, the focus is about 5-6 centimeters away, there is a brightness adjustment of the backlight. With Android works fine, in the application you can adjust the screen resolution, although the special difference did not notice it is necessary to test. Last Photo screenshot from the app.
Super set. Fast shipping. Recommend
Fast shipping and packaging wholesale durable cover Definition is well? Nevertheless, high ~
Delivery 3 weeks order all as described is packed well. Thanks for the good service.
Package came well protected. No issue with delivery. Easy connection. Not tested the battery duration. Picture quality is as expected. pictures taken approx. at 15 cm and 5 cm respectively
App install is easy on iPad and iPhone and connects via WiFi right away. Great tool to have.
It came to Rostov region for a month. Everything works. Connected in 1,5 minutes. I am pleased.
Works ok. Autoconfigured when connected to Windows 10 with USB. No quality when 5-30cm from target.
Everything works good, thanks
The product conforms to the description and everything happened without damage. I have not tested it yet and I will leave an additional opinion after testing the product.
Very good product quality. I recommend it. High quality video and shipping more or less fast. Considering the situation we have.
Usually. Camera sensor side fever and four.
Please turn!!!!!!! Attention!!!!!!! On my review!!!!!!!!!!!!!!!!!!!!!! So... the parcel came. Wanted to use to see the condition of sewer pipes but .... It didn't work out. Since after 15 centimeters, the endoscope in kanygu on the camera is poured pieces of shit washed before that into the sink and you can't see anything. Who wants to take for these purposes then do not advise T to not work. About the waterproof ring in general, it closes the whole light and nothing is visible. For pipes too large focal length, need less. I'm like everything.
Everything is fine, the application needs to be sorted out. The resolution is at once the maximum, but that's what you will save every time to set from the minimum to the maximum.
excellent product and customer service. thanks for this
It came quickly, the packing is good, everything corresponds to the description, everything works, the picture is good
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
In Len area 11 days, ordered from Russia for 6s iPhone! Everything works the last two photos from the endoscope!
true to the picture