SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, sooo cool kit. Normal pipe. The nose does not fit very well.
Good quality, fast shipment and delivery. Thank you
Delivery month, everything corresponds to the description
Sold 3 in 1 parcel, so tracked. Packing is simple package, then again package. Soft, warm, shape holds, then we'll see. The seams are neat, the thread does not stick out, stretches. Dimensions of my bandage, length 33 cm, width on the radius 27 cm. In cold conditions did not check, but I think it will be good, since I wear things from such a material and really like it. Bought for cycling in the spring-autumn. It's like the description. I can recommend it. Seller Thank you!
Duge garniy. I recommend
Smooth straight fleece pipe, on the ears do not put on the eyes closes, only a little nose can cover the neck, sewn normally, if anyone wants to, and on the ears it is necessary to take others with cutouts, sending fast, despite the Crown, the parcel quickly came
Delivery fast 21 day! Quality at altitude, very much, I recommend!
Excellent quality, warm. Delivery fast to Moscow
That's 08 color (red) Warm and pleasant
Super.
prompt delivery. very accurate description. I like the item.
Blessedly for in the winter, thick enough and adjoined enough! Very to reason note
Great buff. Delivery to Lipetsk region less than a month
Great mask. Not useful because. Winter did not happen.
Cool warm thing. Thanks!!!!!
Awesome!! Fits perfectly and stays in place. Nice soft material and very long.
Before Samara the parcel reached for 20 days. the quality is good, there is no foreign smell. I recommend to buy.
Just perfect, I love it!
Fine scarf lovely thick fleece fabric. The quality of the fabric is very good and feels very soft to the touch. The scarf is also nice and warm. The delivery lasted 7 weeks with China Post and that is very long I find. While the 3 weeks ago already in NL arrived.
Good product, price interesting but delivery time a bit long.
All right. 49 days to Warsaw. Very good quality.
Fast shipping. No smell. Warm enough.
In Kiev for 30 days
A good scarf, fleece is soft, moderately dense, rubber keeps the scarf well on the face, I think very warm, I liked it.
Nice and comfortable scarf for outdoor sports. The parcel arrived in 3 weeks.