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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Shoes correspond to the description. On the length of the foot 24,5, ordered a size of 8,5. Everything came up. The parcel went, since the order, one and a half months.
I ordered my mother for the summer, with a foot length of 25.5 cm, the size 9.5 fit normally. The quality of the customer is satisfied, quite soft and comfortable. Delivery to Belarus is more than 50 days. I ordered my mother for the summer, at a foot length of 25,5 cm, the size 9,5 came up normally. The quality of the customer arranged, quite soft and comfortable. Delivery to Belarus more than 50 days.
The description is accurate, the sole is plastic and the rest of the shoe is also
The size corresponds to the table, 40 by 40, everything is OK, the quality is excellent
It took long due to lock down ..but eventually arrived. The shoe is beautiful and good quality sandal.
Convenient, on the Dew 41 came 43, thank you, put all my orders in one parcel
Liked it. The seams are even. At its 39 took 10. came perfectly. Thank you.
Nice light weight and good cushion. Fits nice, not too wide or loose.
Good slaps. cachesao good. waited long because of the quarantine. But it was worth it. but if you have a high leg lift take a little more size
Invited measure 42 וקצת small .... have wide leg. But the top!!!
Slightly presses left and right norms size by CM suitable
For the moment everything. Looks nice.
Comfortable Shoe
Laba s mājas kurpes, ērtas, izmērs atbilst,kvaltāte laba.
They're very comfortable.
Fast shipping. Excellent quality. Thank you, I recommend.
Delivery 1,5 month. Sandals are light, comfortable. Only on the inside, in the place where embroidery, a little tingling. I hope when I wear this will smooth. At 38 size (24,5 cm) took 8,5 size.
Delivery is very fast, the quality of the goods is satisfied. Recommend!
Correspond to the description. i have 41,5 size. approached.
Got, for size 39, good! Lungs!
Comfortable, well sit on the leg. Everything is neatly done, the quality is 5-ku.
Fast Delivery, Russian 38 came up
Excellent slippers .. On the size 38-39, perfectly approached 26,5 .. light, completely stitched .. Track tracked...
Sandals are excellent, the quality is good! A little did not guess with the size, at 37R it was necessary to take 9, but still look good on the leg, comfortable, soft! Very satisfied with the purchase! Seller and I recommend the product!
Very glad, it's my second order of these sandals, product description and size in cm, as a photo, I recommend, corresponds arrival time considering health alert and quarantine, that's fine. Stay home and be healthy.