SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
The product very well, but shipping is misleading, they were supposed to ship it from Spain, but it took a lot longer than indicated because it came from China.
Ordered as a gift. Mom really liked!!!))))))
Came a month later... without one day (I do not know what it depends on) came discharged to zero, charged connected updated... everything works... the bracelet is happy... I 've long wanted it... 2 MiBand is already tired... this is such a friend-comrades! Darth Vader champion HUL... ;) Thank you my little Chinese friend!!! That pleased me... Suntsevo in communication];>
Works very well, very practical! Good transaction
All is well. but delivery 2 months.
The packaging has it not so good withstood and the rest were all super communication description Super!!!
Matches the description but shipping has been super slow. Guess as a result of less direct flight
I ordered the Chinese version, when connected, everything was updated for Russian. Corresponds to the description.
I would recommend. All right. Goods as described. 11 days shipping. Polecam. Szybka wysyłka. Wszystko OK.
Delivery to an apartment in Moscow, three days!)
Good delivery. The goods is correct. The Chinese version but I ordered it.
20 days to Samara, the clock is excellent, everything sinhornized, work perfectly, I recommend!!!
Super headband! Seller sent the item same day, otrzymałam letter after a month. I am very favorably zaskoczona functionality, because outside function ring headband has everything needed!
Excellent goods!!!! Everything is super!!! When the goods came was discharged, and so everything is super!
All well order came on time even before the deadline order
The original, ordered already with a dozen, everything is fine.
Bought two bracelets with shipments to even localbpaguei immediately and arrived and other still not arrived in country not yet. THE package arrived slightly wrinkled like in the picture. No fees or anything. CN Version and handle Portuguese language good.
Original product, came sealed, not paid tax, recommend.
Excellent original am very satisfied thank you.
Original Product, well packed, satisfied with the purchase. Only problem is because of our Office (Brasil).
Original Product and quality. Seller sent the watch very fast, think was 2 working days after payment confirmation. Arrived in my house (Cold-RJ Cable) with 31 calendar days after shipping. Not taxed nor paid the R$ 15,00 real Office. Product works perfectly. Recommend both the store as the product. Have the wrist super thin, was afraid to be very large, but was great.
Arrived very fast and not pay any fee here Brasil.
A very good will help me on the day the store attention and gave me explained by that would take arrive but I recommend
Product arrived very fast, was so surprised with the speed, 30 days to all. I Am very satisfied with the purchase.