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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Enthusiast Buyers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://enthusiastbuyers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Ciogodals 09.06 denied the goods. Dovgo ishov. Ale salesman singing shcho pride. And I came. Uncle. Vona is super.
Everything is done qualitatively, maybe a little do not correspond to metal inserts (not very smooth), and so everything is fine. Came a little crumpled, but the package with the air was, without it it would be quite bad. The goods came within the appointed time
It's beautiful!
The bag came to me in perfect condition, and it's just like the picture. Thank you!
very nice just as it looks in the picture but too small.
A good miniature bag, ordered his wife, she liked it
Very beautiful, good quality, not a big purse but very roomy. I love it.
As in the picture I love!!! A Darling as a gift thank you :)
Product complies with the description. Przeszedl in under 3 weeks.
All as in the description, the seams are even, the quality of the leatherette is so-so.
Good product
The bag reached 14 days in the Leningrad region. Packaging is a thin cellophane package, the bag is nested bubble, but still there are creases. The parcel was tracked. The bag itself is cute, small, I like it. I recommend.
The order came very quickly. To Moscow in 16 days. The bag is exactly the same as in the description. I really liked it. The size of a little more notebook. That's exactly what I wanted. There is a small smell, but not critical. Seller, thank you.
Equal to the description, the interior is very plastic and looks like it is not resistant, the rest OK
The bag is very cool, all as in the description and exact sizes. Inside was a pillow with air, a strap and a pompon. Sewn all neatly and beautifully, has a small smell. And also fit absolutely everything, and cosmetics and notebooks, a bottle, delicious, which is just not. I recommend to everyone!
The bag is exactly the same as in the description. I really liked it. Super! Photo in room lighting and daytime. On the street looks great thank you very much!
The product is in line with the description, all the seams are even, the fittings are of good quality, the locks are all working.
Strong smell, but good quality in bag, excellent condition. It matches the description, I was delighted
Super, thank you very much for your work, for your handbag, I liked it very much, buy a handbag just abaldenna, you will not regret it, others will only ask where such beauty can be bought!
Oh, my God, she's so sweet, but little.
very beautiful handbags and it came on time. I love them
Ordered on December 17, 2019, received on January 25, 2020. The quality is excellent, thank you. Uzbekistan, Tashkent.
Very nice handbag, small, cute. Stinks of course, I think it will pass. Bumbons inside with a long strap. For the summer just right)
Avenido quickie and good condition and it's like the picture I love thank you
Looks stylish, there are 2 departments and a pocket behind. But I thought it would be a little longer.